I have had an ongoing saga with Walmart connect for THREE YEARS now. Back in March of 2003, I called to cancel the dialup service I had with them, was told it was cancelled. No big deal right? Well, you'd think.
In April, I was charged the $9.94 charge. I was confused, I called and they said my account in fact had NOT been cancelled, but they would cancel it for me at that point, and refund the money.
Same thing every month for THREE YEARS now! So you figure:
9.94 x 12 = $119.28
119.28 x 3 = $357.84
That's almost $400 that Walmart has charged me for a service I haven't used since March of '03, and have been trying to cancel since then. I repeatedly ask to speak to a manager, and am told the situation has been resolved. NOTHING. Charges and charges and charges month after month.
After speaking with someone tonight who said that in fact, he could not even PULL UP my account because I don't have the account number.
**Sidenote: Now what the hell kind of jack ass system can't pull up an account by a person's name, etc. (Excuse my french).
Anyways, I will be calling an attorney in the morning, and seeing what my options are on this one. As well as writing out a letter to the president of Walmart and any media that will grab it.
Anyone have any suggestions for me on how to handle this? I'm sick of them stealing my money!!!!
Walmart is stealing my money!!!!!!!!!
August 11th, 2006 at 02:03 am
August 11th, 2006 at 02:23 am 1155263029
You may also want to try your phone company, since it was dial up, and see if they can block them from charging this or something.
It sounds as though the account has been cancelled, but the billing never caught up. Have you ever thought about returning the bills as "return to sender"?
How did you pay them? In a check each month? Or on a credit card? If it was on a credit card, dispute it through the credit card company, or your bank.
Just some thoughts! Good luck!
August 11th, 2006 at 02:54 am 1155264876
Can you put a stop payment on the account? Where are they taking the money from? Contact that institution with your documentation they shouldn't be taking the money from there and ask them to reverse all the charges.
Dress up like your favourate animal and stand in front of the store and hand out flyers telling everyone how they are stealing from you?
Okay the last one is humour. The thought is amusing though, isn't it?
August 11th, 2006 at 03:05 am 1155265507
Good luck!
August 11th, 2006 at 04:49 am 1155271787
August 11th, 2006 at 11:19 am 1155295162
The home where I had this service burned down in July 2003, I lost everything, including all my records, etc. I don't live at the same address, or even have a landline anymore, so there's nothing the phone company would be able to do.
I figure since it's walmart, the news probably will pick it up eventually.
Egads I just realized that if I need to get the records for all the internet services I've had since then it will suck. I've moved 4 times since then!!! Oh wow...better get to work!
thanks everyone!
August 11th, 2006 at 06:20 pm 1155320415
March 24th, 2008 at 12:22 pm 1206361358
March 28th, 2009 at 03:44 pm 1238255057